Ko9's Privacy Policy — Your information is completely safe with us

1 Introduction — Why This Policy

When you create an account or use our platform at ko9, certain information comes to us. This privacy policy sets out our fully transparent position on how that information is handled.

Ko9 believes your data belongs to you. We only collect what is strictly necessary to provide our services. We never sell, rent, or share your data with third parties unnecessarily.

This privacy policy has been drafted in compliance with the GDPR (General Data Protection Regulation) and applicable international data protection standards. By using the ko9 platform, you agree to this policy.

2 Types of Data Collected

Ko9 collects two types of data — what you provide directly, and what is generated automatically through your use of the platform. Details are outlined below:

What You Provide Directly

Automatically Collected Information

• Device type, operating system, and browser information — used for app optimization.
• IP address and connection location — used for security and fraud prevention.
• Gaming history & betting patterns — used for responsible gaming monitoring.
• Login times and session data — for account security purposes.
• Cookies & tracking pixels — used to improve website functionality.

3 How Your Data Is Used

Ko9 uses the data it collects solely for specific, transparent purposes. Your information is never used for vague or unnecessary reasons.

Primary Purpose of Use

• Creating, managing, and securing your account.
• Processing all financial transactions, including deposits and withdrawals.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Monitoring gaming behaviour under the Responsible Gaming programme.
• Providing customer support in Bengali.
• To send relevant bonus offers and promotions — you can opt out at any time.
• Meeting legal obligations and fulfilling regulatory authority requirements.
• Improving platform performance and user experience.

4 Sharing Data with Third Parties

Ko9 never sells or rents your personal data. However, limited information may be shared in the following specific circumstances:

When & With Whom

• Payment Processor: bKash, Nagad, Rocket — only the data necessary to process transactions.
• Game Provider: Pragmatic Play, PG Soft — minimal data required for game sessions only.
• KYC Verification Services: Trusted third-party services for identity verification.
• Legal Authorities: When required by court order or legal obligation.
• Fraud Prevention Service: Specialist service providers for fraud detection.

All third parties are bound by data protection agreements with ko9 and may only use your information for the purposes specified in those agreements.

5 Technical Data Security Measures

Ko9 employs industry-leading technology to protect your data. Our security team monitors all systems around the clock, 24 hours a day.

Security Protocols

• All data is stored with AES-256 encryption.
• Payment information is processed in compliance with PCI-DSS standards.
• Regular penetration testing and security audits.
• Staff access to data is controlled and logged.
• Automatic alerts and account lockout upon suspicious login activity.

6 Cookie Policy

The ko9 website and app use cookies and similar technologies. Cookies are small text files saved to your device that help enhance your experience.

Cookie Type

• Essential Cookies: To maintain login sessions and ensure security — cannot be disabled.
• Functional Cookies: Remembering your preferences and language settings — can be disabled.
• Analytics Cookies: Website traffic analysis to identify the most-visited pages — can be disabled.
• Marketing Cookies: To show relevant ads — can be turned off.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent the ko9 platform from functioning properly.

7 Your Data Rights

You have clear rights over your data at ko9. To exercise any of these rights, please contact our support team.

8 Protection of Minors

Ko9's services are intended solely for individuals aged 18 and above. We never knowingly collect or store data from minors.

Date of birth is verified at the time of registration. If a member's declared age is later found to be incorrect and they are under 18, the account will be immediately closed and all collected data will be deleted.

If you believe a minor is using ko9, please contact us immediately. This is a matter we take extremely seriously.

9 Data Retention Duration

Ko9 does not retain your data longer than necessary. Once the purpose for which it was collected has been fulfilled, or if you close your account, your data is deleted after the specified retention period.

Data Retention Summary

• Account Information: For the duration the account is active and for 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by legal obligations.
• KYC Documents: 5 years after account closure.
• Gaming Log: 3 years or the applicable legal retention period.
• Login & Security Logs: 12 months.
• Marketing Preferences: Until you change it.

Once the retention period ends, data is securely deleted or fully anonymized so that individuals can no longer be identified.

10 Contact & Complaints

For any questions, requests, or complaints regarding the Privacy Policy, please contact ko9's data protection team. We will respond as promptly as possible.

Ko9's privacy policy was last updated in January 2026. If significant changes are made, you will be notified via your registered mobile number.